Frequently Asked Questions

A.The web site uses cookies to remember that you have logged in, these can be in conflict with cookies used by other unrelated web sites. The solution is to clear out all your browser files including cookies and start again.

A. All confirmations of password requests / changes, show tickets or guild video requests are sent automatically from

This is a machine source and many internet servers are set to reject such e-mails as potential SPAM.

We have registered as a valid source

In some cases a member may have an invalid or out of date e-mail address in their membership records. Some e-mail servers send machine sourced e-mails to a SPAM folder so it is worth checking your spam folder on your web mail service.

A. It is not practical for the volunteer web team to test all pages and all updates using all browsers. The solution is to ensure you are using the latest version of a modern browser such as Chrome, Firefox or Microsoft Edge.

A. It is necessary for the Webmaster to check that all the fields have been correctly entered and that there are no malicious entries.

A. Passwords are encrypted within the database. Some details eg addresses are available to nominated members of the Guild board.

Full details are only available to those responsible for maintaining the membership records and the members of the web team who manage the membership system.

A. We have received a report that some members have experienced problems with changing bookmarks to reflect the updated domain name.

The current domain name is (with a letter ‘o’) or to give its full version

The former domain name (with a zero) is still operational although there were a few days at the time of the changeover when it failed.

Rather than change a bookmark it is easier to delete it and then add a new one after accessing the site. A detailed description of how to delete bookmarks can be found at

If you have any further questions then please contact the Web Team. You can also find more information on using the Forum here.

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